Privacy Policy
Effective Date: [1/07/2025]
At Dr. Bijal Karia’s Homeopathy Clinic (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard the information you share with us when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identification Data: Name, age, gender, nationality
- Contact Details: Email address, phone number, address
- Health and Medical Information: Symptoms, medical history, diagnosis, prescriptions, and treatment history (only when voluntarily provided for consultation or treatment)
- Technical Data: IP address, browser type, device information, time zone settings, pages viewed (via cookies or analytics)
- Communication Data: Feedback, queries, or emails exchanged with us
2. How We Use Your Information
We process your data for the following purposes:
- To provide homeopathic consultations and personalized treatment plans
- To contact you for appointment reminders or health follow-ups
- To improve our website and services based on usage analytics
- To respond to inquiries or requests
- For internal clinical documentation, regulatory compliance, and patient safety
We will only process your personal data when we have a valid legal basis, such as your consent, a contractual obligation, or a legal/regulatory requirement.
3. Legal Basis for Processing
Depending on your location, we comply with applicable data protection laws:
- General Data Protection Regulation (GDPR) for EU/EEA residents
- Bahrain Personal Data Protection Law (PDPL) for patients located in Bahrain
- Indian IT Act (Section 43A & 72A) for Indian residents
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. These include:
- Secure file storage (digital and physical)
- Restricted access to patient records
- Encrypted data transmission (where applicable)
However, no method of transmission over the Internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data only in the following limited scenarios:
- With your explicit consent (e.g., to share prescriptions with a pharmacy)
- When legally required by a regulatory authority or court
- With third-party service providers strictly for IT or operational support, under confidentiality agreements
6. Your Rights
You have the right to:
- Request access to your personal data
- Ask us to correct or update your information
- Withdraw consent at any time
- Request deletion of your data (subject to medical record retention laws)
- Lodge a complaint with the relevant data protection authority
To exercise these rights, please contact us (details below).
7. Data Retention
We retain your personal and medical information:
- For as long as required for ongoing treatment
- As needed to comply with legal and regulatory requirements
- For a minimum of 7 years after the end of treatment, as per standard medical practice
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to enhance user experience and collect anonymous usage data. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies separately.
10. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updated versions will be posted on this page with the “Effective Date” noted above.